About

Terms of Service

Phone: 1-360-452-9516
Fax: 1-360-452-6361
chris@wlaromas.com

ORDERING:

We sell wholesale only. Washington customers must have Reseller Permit on file with us.

Orders can be placed online with our shopping cart. After you submit your order, we will review it and email you an invoice from which you can make your payment.

If you email, fax, or mail your order, please state the product's common name, quantity, and price.

We always  encourage buying samples of products before ordering a large quantity (please note maximum or 10 samples per order/ samples are not returnable or refundable).

It is our goal to ship each order by the next business day; however, due to the varying transit times of the many imported materials on our product list, there may be occasions when a complete order cannot be shipped within this time frame. If this situation occurs, customers will be notified by email within 1 business day of order placement.

 

MINIMUM ORDER:
$100
(except for samples on orders)


TERMS:

Prepayment.

We accept Master Card, Visa, Discover, JCB, American Express and Paypal. You may also pay by check or wire transfer. Returned checks will incur a $25 service charge.



SHIPPING:

*We ship only to US addresses. We don't ship internationally.

*Ground shipping is FREE on all orders within the 48 contiguous states that meet the $100 minimum (all orders must meet the $100 minimum except samples-only orders). We charge $5.50 shipping on sample orders below $100. 

*Many oils are governed by  "class 3 flammable" or "class 9 miscellaneous" shipping restrictions.  Because of safety regulations we will ship them only by UPS ground to the 48 contiguous states.  Those oils cannot be shipped by USPS priority  and cannot be shipped to Hawaii, Alaska or Puerto Rico or to international forwarding services.

*But happily, many oils can be shipped without restriction.  This group of oils can be shipped by USPS or air services and so can be shipped to Hawaii, Alaska or Puerto Rico or to international forwarding services.  You will be charged the full cost of any air shipping. A list of the oils can be found under our heading on the SHOP page for Oils We Can Ship By Air. 

 

PAPERWORK:

MSDS's (Material Safety Data Sheet) are posted on our website, linked to the oil to which they apply.  Links to CofA's (Certificate of Analysis) are gradually being added to the detailed record for each oil. We do not furnish batch specific GC/MS. If you require batch specific paperwork then it will be better to work with a company larger than ours.

 

RETURNS/CANCELLATIONS:

If for any reason a customer is not satisfied with a product, it may be returned for replacement, credit on the customer's account, or refund. Product dissatisfaction, shipping errors, or damage in shipping, or your intention to return an item for any other reason must be reported to us within 7 business days of your receiving your order.

For a return or for cancellation of an order already shipped, you must first receive pre-authorization before sending the order  back. For pre-authorization, contact Christopher McMahon at email:
chris@wlaromas.com or fax 360-452-6361. 


If you are returning a product for any other reason than a defect in the product, shipping error, or damage in shipping, you will be charged a restocking fee of 15%. Shipping and insurance for authorized returns of goods for any reason other than shipping error, product defects, or damage during original shipment are the responsibility of the customer.

Please note samples are not returnable or refundable for any reason. Samples are made available as a service to assist customers in judging aromatic preferences before placing larger orders.



PRICING:
Prices are subject to change due to fluctuating market conditions, so check the price webpages for current prices.

Prices are effective as of the "Updated" date on each page.

Bulk pricing for amounts greater than are listed on the products detail page are available upon request.